Emporio della Ceramica store respects the existing italian legislation about e-commerce.

For each order placedEmporio della Ceramica invoices of material sent by mail order all'intestatario ex art. 14 DPR 445/00 and Decree 52/2004. Data supplied by the customer when the order will be included in the bill. 
No change will be possible after the issuance of the invoice. 
The customer can buy products in the electronic catalog at the moment at Emporio della Ceramica order. Images and technical data in support of the board of a product may not be complete and thorough investigations of the characteristics (for example, can vary the shape of a bottle) 
Correct receipt of the order is confirmed by Emporio della Ceramica email response, sent to the email address supplied by the customer.
This confirmation message will again present all data entered by the customer undertakes to check for accuracy and timely corrections.
Placed the order at Emporio della Ceramica you represent that you have read the terms and conditions of sale, methods of payment proposed and the entire procedure of purchase. With specific reference to Articles. 3 of legislative decree 185/89 and 4 you will receive, via e-mail, all the information needed to identify the seller and the customer will be kept together with the e-mail of acceptance of contract.


Methods of Payment

Purchases made on Emporio della Ceramica are safe and secured and can be performed in different ways:

  1. Credit Transfer

    Paying by credit transfer the order will be handled only after a bank credit receiving confirmation.
    Payment must be made within 7 days from date of order. Go past the deadline, the order will be automatically canceled. The bank transfer purpose must necessarily bring the order number, the order date and client name.
    The products availability has to be judged only from the credited.

    The payment must 'be made payable to:
    Emporio della Ceramica
    IBAN: IT73F0306976352100000002379
    BIC/SWIFT: BCITITMM 
    BANK: INTESA SANPAOLO S.P.A.

  2. PayPal
    Selecting the type of PayPal payment, you will be redirected to a page on the PayPal site where  in you can enter with your email address and password and make payment.
    Your financial data will not be shared with Emporio della Ceramica but they will be handled directly by PayPal.
    In case of order cancellation or rejection by Emporio della Ceramica, the amount will be refunded to your PayPal account and Emporio della Ceramica will be not responsible for delays and / or damage during repayment.


Information Regarding Cancellation Policy

Purchases from the Emporio della Ceramica web site are subject to Italian Legislative Decree 206/05, that guarantees the right to withdraw, for whatever reason, the purchase contract

  • We do not make refunds but only replacement of the product
  • The purchased good must be substantially intact, can only be replaced and not reimbursed, being a handmade product
  • The right of withdrawal concerns only and exclusively for a defective product
  • The right of withdrawal can not be applied to our craft products only by size error or defect of the same
  • Shipping costs will be charged to the customer
  • Upon its arrival in the warehouse, the goods will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for the exercise of the
  • To exercise this right you will need to send us a notice to that effect, the exclusively handmade product is made to order can only be replaced and not reimbursedTime for reimbursement.
  • The right of withdrawal is reserved only to natural persons, thus excluding purchases made by retailers or by persons who in any way purchase for resale to third parties
  • We shall pay only in case of product defect

Procedure for returning goods

Send an email to info@emporiodellaceramica.com containing the declaration of exercising the right to return and indicating the following information requested:

  • Order numer and date of order
  • Identify which products must be returned ( using there article code)
  • Customer bank details (IBAN)

You must then wait for a notification from our customer service authorizing the return.

Once you have received this notification the goods must be returned within 15 days, to the address below:

Emporio della Ceramica
Via Cristoforo Colombo, 21
84017 Positano (SA) - Italy


Refund times

Emporio della Ceramica is committed to refunding customers within 14 working days of receiving the goods by crediting the customers with the value of the goods as indicated on the invoice. This amount will not include shipping costs, this is in accordance with art. 5, paragraph 6 of Legislative Decree n. 185 of 22/05/1999.


Information and Complaints

For shipments that may arrive damaged the purchaser is provided, upon notification of the incident, a shipment free replacement. For any clarification or any claim Emporio della Ceramica can be contacted at +39 089 811 811  - or via e-mail at info@emporiodellaceramica.com  (Monday to Friday from 09.30 to 18.30)