How much does shipping cost?
Shipping door to door (sidewalk delivery) and insurance included for order over 500,00 euro.
Additional charge of 50,00 euro for order under this amount.
How long does it take for my order to be shipped?
Delivery times for an order depend on the type and availability of the items you chose. Some products can be created specifically for your order, therefore it depends on the manufacturing times which vary based on the type of item, from 8 to 10 weeks.
We remind you that the bank transfer requires 48h of additional verification. If your order includes items with different delivery times, a single shipping will take place. We will do our best to guarantee the best service possible and to provide you with the courier’s contact details. Emporio della Ceramica undertakes to respect the estimated delivery times communicated on the site. However, should unforeseen events occur during production, you will always be promptly notified by the Emporio della Ceramica team. For doubts or assistance, write to firstname.lastname@example.org
Who delivers my package?
The order will be processed by our logistics service and delivered by the best couriers available on the market, who will send an email with the tracking number as soon as the order is given to them. It is also possible to have a scheduled delivery appointment. You will be contacted to arrange the time and date you would like to have your goods delivered. The goods will be delivered to the desired address.
Can the order be shipped outside Italy?
Emporio della Ceramica ship their products all over the world. Indicate the destination country during the purchase process if not present at the time of purchase, or send a request to email@example.com indicating the destination and we will provide you with all the information you need. Remember that some international shipments require the payment of customs fees, which will be charged to you. For more information, do not hesitate to write to firstname.lastname@example.org
What do I need to do when my order is delivered?
We advise you to always check your order upon delivery. We recommend checking that the products are in good condition, the number of packages delivered corresponds to the one indicated in the order and the packaging is intact, not damaged or otherwise altered at the time of delivery. Any anomaly must be indicated on the carrier’s delivery note by writing “accepted provisionally because the package is damaged”. At the same time, an email must be sent to email@example.com with the details of the delivery. Any problem in the delivery must be reported within 3 days, after which we won’t be able to accept any communication nor complaint.
What do I need to do if the product is damaged?
Check the external packaging and its integrity. In case of anomalies, take a picture before opening. In the case of broken objects, take a photo of them in their packaging.
Inform us of what happened and please send the photos of the damaged goods.